FAQs

 

Product FAQs

 

There are so many kinds of hand soap and skin care products at low prices in the market, why should I buy organic soap or skin care products? 

There are many differences between organic soap and commercially produced soap. Be sure to read this article for more information on this.

 

What kind of ingredients do you use in your soap and other products?

Organic soap, in contrast to mass-produced soap, is made with care, using ingredients that are actually easy to pronounce. We strictly use only wholesome, all-organic ingredients in all of our soap and body care products. Regarding soap, we use substances derived from the earth and readily available in ‘nature’, including herbs, spices, fruits, flowers, clays, organic essential oils and carrier oils. After hundreds of recipes tried, we have narrowed down our list to the most beneficial soap recipes. These provide cleansing, moisturizing, nourishing, rejuvenating, refreshing and soothing effects for the skin.

 

Can your hand soap be used on the face and body as well?

Yes, our hand soap can be used on the hands, body and face. Anywhere there is skin, really. Be careful with the heavy duty exfoliating soaps, they may be quite harsh for some people if used on the face.

 

What is the most effective choice of soap for my skin problem/condition?

Common skin conditions include dry skin, oily skin, sensitive skin, uneven skin tone and aged/wrinkled skin. Please check our list of soaps categorized by skin condition. This way you can choose the most effective soap bar to treat your skin condition.

 

How long on average does a bar of soap last, anyway?!

If used once daily, and allowed to dry properly in between uses, a bar can last over two months. If used about two to three (or so) times daily, and allowed to dry properly in between uses, a bar can last up to four to six weeks. So it depends on usage and on how you keep it dry. For a longer lasting bar, it is recommended to keep it in a draining soap dish, or hang it using a soap rope, allowing it to dry properly in between uses.

 

Does your soap have an expiration date?

Not really, since the more time a soap bar is exposed, the harder and long-lasting it becomes. In fact, certain types of soap such as castille olive oil soap are required to dry out and cure for up to a year to be ready for use! We have not yet had any problems using soap bars that are two years old. However, the shelf-life of some of the oils we use is about two to three years. So if your soap bar becomes over three years old, throw it out, just in case the oil in it goes rancid. But we don’t think your soap bar will last thaaat long.

 

When will you stock up on soap?

This depends on demand. We do like to keep a sufficient amount of bars of each type of soap we offer, but we sometimes run out of stock. In this case, we will make a new batch asap, but this will take at least three to four weeks to cure. You can choose another type, or wait for the curing time to complete. We are confident it would be worth the wait!

 

Are your products vegan?

The majority of our soap bars and other products are vegan, yes. Check the product’s description page to find out. You can also use the top right search icon and do a search query for “vegan” to retrieve a list of all of the vegan products we have.

 

Why does my product look slightly different than the photos on the website?

Since our soap and products are handmade in small batches based on demand to ensure optimal freshness; bar designs may slightly vary from batch to batch as a result. This includes design, size, shape, weight, colors, and scent.

 

Can I use your products for self-medication?

Medical disclaimer: All of our products are natural, healthy and gentle on the skin. However, we must mention this disclaimer. Our products are not to be used for self medication, or as an alternative to medical care, if you are suffering from any serious medical issues. In this case seek medical help! We are not responsible for any particular reaction to any ingredient in our products. Every product description has a full list of ingredients used to make particular product. If you are sensitive or allergic to any of the listed ingredients, you should definitely not use any of our products that contain this particular ingredient. In case you have sensitive skin, or are in doubt, simply try a small allergy patch test on your skin. If any form of skin irritation occurs, immediately discontinue application of the product. To date, we have never had any cases of skin irritation or any problems with our soap and other products.

 

Can I use your products during pregnancy?

Certain essential oils and extracts negatively impact pregnant women. Therefore, consult with your doctor the ingredients of a product before using the product during pregnancy.

 

 

Orders, Payment and Shipping FAQs

 

After I place an order, when would you ship out my package?

We typically ship packages out within the same day or the next business day of receiving your order.

 

When will my package arrive?

It will take anywhere between one to three days for shipping to Malaysia/Singapore, and up to two weeks for international shipping, depending on the destination. Patience is key, we are sure our soaps will be worth the wait 🙂

 

How do you calculate shipping costs?

Shipping costs depend on the weight of your package and on your location. We do our best to select the most reliable and efficient courier, at the most reasonable price. Check this page for more info on shipping costs.

 

What forms of payment do you accept?

We currently accept credit card, PayPal and bank transfer. To use other forms of payment such as Western Union, please contact us and we will provide you with further information.

 

How do you calculate the prices for your products?

This depends on the ingredients used. As opposed to artificial, mass-produced products, pure organic products are slightly more expensive. However, we do our best to provide the most reasonable prices possible. A long-lasting bar of all-organic soap costs about the price of a typical lunch.

 

Do you offer any wholesale prices?

Yes, we open wholesale prices for orders over US$ 200. Please check this page for further information on wholesale or bulk orders.

 

Do you tailor your products to be used for party/wedding gifts?

Yes, we provide specialized products for your occasion, party, wedding, etc. Please check this page for further information on specialized products.